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Shipping-and-Deliveries-Queen-B-Croydon

SHIPPING

We will do our best to send out orders the same day (Tuesday-Fridays) however should your item not arrive within 4 days, please do contact us so we can advise further.
Free shipping on orders over £50 (after discounts, before taxes).
WE DO NOT SEND ITEMS OUTSIDE OF THE UK

STORE PICKUP – Queen B, 290-292 Brighton Road, South Croydon CR2 6AG

You can collect your orders at Queen B, orders can be ordered online however our phone lines are currently closed as we are working externally.

All collections are kerbside and we will call/email you to make arrangements. Store pickup is free.

FREE LOCAL DELIVERY

Minimum order value for free local delivery is £100. Deliveries must be within a 2 mile radius of Queen B.
Delivery days are Mondays and Wednesdays ONLY and are kerbside only. We will contact you to confirm a time. so please ensure your contact details are correct when placing your order.

Please ensure you are at the delivery address at the confirmed time as we may not be able to wait or return.
Most orders placed by 2pm on delivery days will be delivered the same day.
You will not receive a tracking number for local delivery.
Please ensure the recipient is available to receive the delivery on the selected date between 4pm & 8pm.
Orders requiring re-delivery due to the recipient not being available to receive the package may be subject to a re-delivery fee.

In- Store Collection

If you have selected in store collection, a member of the team will email you to advise when your order is ready to be collected. Please ensure you arrive at the arranged time as a member of the team may not be available before/after the arranged time. If you have selected in store collection in error please do let us know and we will send you a Paypal request for the shipping costs. We will not be able to post your items without this.

Returns and Refunds

Sadly, due to the nature of the items we sell, we will not be able to return/refund any items that have been opened/used.

If you would like to return any items, please contact us in the first instance including date of purchase, name of purchaser and reason for the return.
Postage to be covered by the purchaser. Returns must be received within 14 days of purchase.

We cannot exchange/return/refund gift cards.