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Privacy Policy

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey or enter information on our site.

When someone visits www.queenb.london we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, use the Queen B Luxury Nail & Beauty Lounge website, or use certain other site features in the following ways:

To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

E-newsletter

We use a third party provider, Mailchimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s Privacy Policy.

If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you.

WordPress

We use a third party service, WordPress.com, to publish our blog and website. These sites are hosted at WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Understand and save user’s preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:
If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.

However, you will still be able to place orders over the telephone by contacting Queen B Luxury Nail & Beauty Lounge  direct.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Access to personal information

Queen B Luxury Nail & Beauty Lounge tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998.

If we do hold information about you we will:

give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold you need to put the request in writing addressing it to our Data Protection Officer at the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our Data Protection Officer.

You will be notified of any Privacy Policy changes on our Privacy Policy Page

You can change your personal information by contacting us using the details below.

CCTV Surveillance

To ensure that you’re confident that we’re using CCTV and other similar devices responsibly we’ve noted our obligations below. In this policy “CCTV” relates to Closed Circuit Television.

References to we, our, or us in this policy are to Queen B Luxury Nail and Beauty Lounge.
Our Data Protection Officer (DPO) has overall responsibility for data protection compliance in our company.

If you have any questions about this policy or how we handle your personal information please contact the DPO.

1.1 Before installing the CCTV we carried out a privacy impact assessment to ensure we were balancing our need for CCTV with the impact on your privacy.

1.2 We have installed CCTV to:
(a) prevent and detect crimes;
(b) identify, apprehend and prosecute offenders;
(c) dealing with any queries, complaints or enquiries;
(d) ensure the security of our and your property and that of our clients and contractors;
(e) ensure that our policies and procedures are being adhered to;
(f) to assist in any investigations or any disciplinary or grievance issue;
(g) monitor the security of our premises;
(h) monitor adherence to health and safety provisions and policies.
As well as being the purposes for which we use your personal information, all of the above are also legitimate reasons for us to use and store personal data
Images captured by CCTV may be monitored and recorded and kept for up to thirty days after the recording was made. After this time to recording stored on the hard drive of our CCTV system will usually be overwritten.

1.3 Any information captured by CCTV will be viewed in a restricted area and only by the DPO and any authorised people.

1.4 All CCTV is maintained and overseen by our DPO. They are responsible for carrying out compliance audits and reviewing the need for CCTV.

1.5 Where we capture your personal data using CCTV we will let you know by using signage explaining who to contact about the CCTV and where to find the relevant privacy notice.

1.6 You have the right to view any personal data recorded by our CCTV. We may take time though to redact the personal data of anyone else on the recordings. We will first give you the opportunity to view the recordings that have been identified. We may be able to supply you with a copy of the recording unless that isn’t technically possible or to do so puts us to disproportionate effort.

1.7 It is a criminal offence to misuse CCTV.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
You have the following rights in relation to your personal information:
• the right to be informed about how your personal information is being used;
• the right to access the personal information we hold about you;
• the right to request the correction of inaccurate personal information we hold about you;
• the right to request the erasure of your personal information in certain limited circumstances;
• the right to restrict processing of your personal information where certain requirements are met;
• the right to object to the processing of your personal information;
• the right to request that we transfer elements of your data either to you or another service provider;
• the right to object to certain automated decision making processes using your personal information.

Please note that some of these rights to object may not always apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored in our CCTV system.
More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by emailing the DPO [email protected]

If you are unhappy with the way we are using your personal information you can also complain to the ICO. However we would encourage you to contact us first to see if we can resolve your complaint.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Data Protection Officer
Queen B Luxury Nail & Beauty Lounge
290 – 292 Brighton Road, South Croydon, United Kingdom
02034417172 / Click to email

 

 

Last Edited on 19 August 2019