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Privacy Policy

Last updated April 26, 2024

This Privacy Notice relates to uses of your personal information by Queen B Luxury Nail and Beauty Lounge

It is important to us that you are informed of how we use your personal information and the steps we take to protect it. Whilst we encourage you to read the full Privacy Notice, we have provided you with what we believe to be the most important parts of our Privacy Notice below:

Our primary use of your personal information is to allow us to provide you with goods and services. We also use your personal information to meet our legal obligations and for our legitimate business interests. Often these business interests also benefit you.

We do not sell customer information and do not share your information with any third parties for the purposes of marketing their goods and services to you without your consent.

We will retain your personal information for 5 years after your last interaction with us, unless required by law, or where we believe that it is in your interests for us to keep it for longer. We consider an interaction to be a purchase in store or online, attending an event or interacting with one of our digital marketing communications.

If you have agreed for us to send you e-mail marketing, sponsored posts over social media and/or to identify similar potential customers, we share your phone number and email address with Meta, Google, Pinterest and YouTube. You can opt-out of this at any time by contacting us using the details below.

To help us understand which marketing platforms we should invest in, we have identified a legitimate business interest to share your email address and phone number with Google, Meta and Pinterest to determine which social media platform is the most popular with our customers. Google, Meta and Pinterest will delete your personal data no longer than seven days after it has been shared. You can opt-out of this at any time by contacting us using the details below.

[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1714326238268{padding-top: 10px !important;}”][vc_column][vc_column_text css=””]What information do we collect?

The types of personal information that we collect depends on how you choose to interact with us and can include the following:

Name
Email address
Delivery addresses
Billing address
Date of Birth
Phone numbers
Purchase history
Interactions with us such as contacting us in store
Attendance at events
Survey completion
Appointment information given when completing consultations before a treatment which may include sensitive personal information such as health information
Images of you or before and after photos that we may use with your consent as content for marketing purposes
Lifestyle information such as your interests and hobbies to provide you with a bespoke treatment.. This may include more sensitive personal information such as health information or religious beliefs.

Payment Data
We may collect data necessary to process your payment if you make purchases or book an appointment either in salon or online.
All payment data is stored by Paypal, Stripe and Worldpay.

You will find their privacy notice links below:

https://www.paypal.com/uk/legalhub/privacy-full

https://stripe.com/gb/privacy

https://www.fisglobal.com/-/media/fisglobal/files/PDF/policy/Privacy/Worldpay-Privacy-Notice-English.pdf

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1714329017893{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_column][vc_column_text css=””]Information automatically collected

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

We also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data.Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
Device Data.We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data.We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the website.

Please read our Cookie Policy[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1714329030709{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_column][vc_column_text css=””]How do we process your information?

We process your personal information for various purposes, depending on your interactions with us, including:

Allowing you to create and log in to your account and maintaining its functionality.

Providing you with the requested service.

Addressing your inquiries and resolving any potential issues related to our website.

Sending you information about our services, products, updates to our terms and policies, and similar communications.

Managing your orders, payments, returns, and exchanges made through the website.

Soliciting feedback and contacting you regarding your experience, whether in the salon or while using our website or app.

Using the personal information you provide for marketing purposes, in line with your preferences. You can opt out of marketing emails at any time.

Developing and presenting personalised content and advertising tailored to your interests, location, and other relevant factors.

Ensuring the safety and security of our websites or apps, including monitoring and preventing fraud.

Analysing how our website or app is used to enhance their functionality and user experience.

Delivering marketing and promotional campaigns that are specifically targeted and relevant to you.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1714329043336{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_column][vc_column_text css=””]Analytics Data

We utilise the personal information you provide to understand your preferences, aiding in the continual enhancement of our services. The majority of our data analysis is conducted in an aggregated manner, ensuring the removal of personal identifiers.

In our pursuit of delivering an outstanding guest experience, we utilise your past spending habits, chosen marketing interests, and other pertinent information to craft personalised marketing communications tailored specifically to you.

Should you have consented to receive marketing communications and provided us with your email address or mobile number, we may share this data with digital advertising and social media platforms such as Meta, Google, Pinterest, and YouTube. These platforms collaborate with us to identify individuals with similar characteristics to our customers, delivering advertising content accordingly. Additionally, we partner with these platforms to target or retarget you directly with advertisements that align with your interests.

If you wish to opt out of any of the aforementioned uses of your information, please reach out to us using the contact details provided below. Alternatively, if you prefer not to receive targeted advertising on social media, kindly refer to the instructions provided by the respective social media platform.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1714326238268{padding-top: 10px !important;}”][vc_column][vc_column_text css=””]CCTV and Security

For the safety and assurance of both guests and our team, and for crime prevention and detection, CCTV is in operation on our premises.
Signage is visible upon entering the salon advising of this.
Information requested by the police or any other government authority for investigative purposes will be shared to them.
CCTV footage is saved on our drives for a minimum of 5 days after which time it is overwritten.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1714329054621{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_column][vc_column_text css=””]Do we update this privacy notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible.
We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

You have the right to request access to the personal information we collect from you, change that information, or delete it.
To request to review, update, or delete your personal information, or if you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), by email at [email protected], by phone at 02034417172, or contact us by post at:

Queen B Luxury Nail and Beauty Lounge
Data Protection Officer
290-292 Brighton Road
South Croydon, London CR2 6AG

If you are unhappy with how we use your personal information you have the right to complain to the Information Commissioner’s Office (www.ico.org.uk).

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