Frequently Asked Questions
Please find below some FAQs which are questions that pop up from our guests and the answers as well as things that you may find helpful to save you time before your visit to Queen B Luxury Nail & Beauty Lounge.
This page is updated regularly, however, if you have a question that is not answered in our FAQs or anywhere else on the website, please do not hesitate to call us during opening hours 02034417172 or send us an email or message us on Facebook and we will reply within 24 hours.
Nail Services and Aftercare
We do not perform acrylic enhancements, dipping powders, SNS or infills.
Queen B Luxury Nail & Beauty Lounge provide luxury manicure and pedicure treatments on natural nails only.
Should you have acrylics or nail extensions and require a treatment with us, please ensure they are removed before your treatment as we will not be able to remove them, however, you will still be charged for your appointment.
We have worked with a number of guests who used to bite their nails,
through a little bit of TLC, some determination and will power on your part, together we can make sure your nails look and feel amazing.
Read our blog about IBX as this will help you too!
We use a stainless steel foot rasp with disposable files. The 2 grits used are 80 and 180 abrasive.
After each use, the rasp is hygienically washed and then sterilised after each use and each foot file disposed of.
During your pedicure, we will remove as much hard skin as possible without causing discomfort, however, in extreme cases, we will advise you to return for another treatment.
We use nail files on your natural nails and do not use any electric files whatsoever.
The use of electric files or drills is not recommended on natural nails.
Gel nails are cured in a LED lamp and will be dry as soon as your treatment is complete.
We only use official Gelish lamps for our gel treatments.
This has been proven to be untrue.
The risk of developing non-melanoma skin cancer was 11-46 times lower than the risks of being exposed to natural sunlight. Nail lamps are actually safer than both natural sunlight and sunbeds.
Please read this article from the PBA for more information
This is something we highly recommend you do not do.
We offer a soak off treatment for our gel clients which involve lightly buffing the gels to break the seal and then soaking your nails in acetone.
Nails are tiny cells called keratinocytes, by peeling off a gel manicure, you are not only removing the gel,
but also the top layers of these delicate cells.
This can result in white patches and textural irregularities throughout the nails.
It also makes us cringe when we hear this. Please do not do it.
Read our blog What happens when you pick off your gels?
We offer a free nail repair service if your nail polish chips within 24 hours or gel polish within 72 hours.
Please call us as soon as possible and send us pics so we can make your nails pretty again.
If it’s our fault, there will be no charge.
As all of our services include so much more than just an application of polish, we do not offer refunds.
Gel polish should not weaken your nails when applied & removed properly.
It provides extra strength and prevents your nails from ripping and breaking, allowing them to grow longer and stronger.
The key is proper removal using a soak-off technique.
Don’t chisel, chip, file or peel your polish off… doing this will absolutely damage your nails.
Should you not like the colour of your nail lacquer after it has been painted on your first nail, please let us know and we will be happy to change it for you.
Due to timings and product use, if you decide after your nails have been painted that you are not happy with the colour, we can change it for you however there will be an additional charge for this.
If you have a gel treatment and decide you do not like the colour and the first nail had been cured, we can change it for you however there will be a charge for soaking off the gel and re-applying.
Please ensure you arrive a minimum of 5 minutes before your appointment to select your desired colours.
(We do have over 400 lacquers and gels so there are plenty of decisions to be made).
There is no way to make your nails grow faster, the only things to do are to ensure you have a good diet and use cuticle oil.
Using cuticle oil won’t grow your nails faster, but it will make them stronger and more flexible.
They will break less and therefore get longer.
When your nails are hydrated with the perfect mix of 18% water and 5% oil, they become flexible and can endure the brutal forces of living life.
When they are dried out from way too much hand washing, they get stiff and fragile.
Your nails snap instantly with barely any pressure. This is why we constantly ask if you use it.
We also stock and use the number 1 best selling brand in the world Dadi’Oil.
We can only do so much in the salon, using cuticle oil, wearing gloves when washing up and cleaning will help you get the nails you want.
We welcome all major credit and debit cards including American Express, Visa, Mastercard, Apple Pay and Android Pay.
We do not take cheques or Paypal payments.
When booking online a small booking fee will be taken according to the price of the treatment.
This is non-refundable and managed by Phorest Online Booking Software.
All new clients booking with our receptionist are required to pay a 50% deposit to secure your booking.
A 50% deposit may also be required for treatments of over £50.
With more and more bookings created online via our website, you have the ability to move your appointments at a time that suits you.
We appreciate things do not always go to plan and you may need to move things around however we cannot move appointments with less than 24 hours notice. Failure to give us enough notice will result in a 100% cancellation fee.
We require 24 hours notice on all cancellations, if you cancel your appointment with less notice or
fail to show up for your appointment you will be charged 100% of your treatment.
This is not something we enjoy doing, however we are a small business and work on an appointment system.
If you give us enough notice, we will do our best to fill your slot and if we do fill it you will not be charged.
We send you a reminder text message 2 days before your appointment and an email the day before,
so please do let us know with as much notice as possible.
It also annoys other clients that have been refused appointments that could have been treated.
Please note, should you arrive more than 10 minutes late for your appointment,
you may not receive the full treatment but will still be charged the full amount.
Please advise us if you are going to be late by calling 02034417172
Queen B General
We offer a wide range of luxury results-driven treatments including natural nail care, waxing, facials, body treatments, lash and brow sculpting, luxury pregnancy treatments as well as premium retail products that we use and recommend in the salon. All of our services are available for both men and women.
Queen B Luxury Nail and Beauty Lounge is the ultimate destination for beauty on-the-go. If you are interested in visiting the salon, take a moment to explore our services
Plan your visit to Queen B in advance to ensure the best experience.
Queen B Luxury Nail and Beauty Lounge, 290 – 292 Brighton Road, South Croydon, CR2 6AG
Telephone 020 3441 7172 | [email protected]
Appointments are strictly by appointment only. Please book your appointment online 24/7
Tuesday, Wednesday and Saturday 10am – 6pm
Thursday and Friday 10am – 8pm
Sundays 10am – 4pm
Queen B Luxury Nail & Beauty Lounge is located on the corner of Brighton Road and Churchill Road in between Purley and Croydon. If you are using your sat nav, please enter Queen B into the search field rather than our postcode as this will give you precise directions.
There is residential parking on both Churchill Road and St Augustines Road and you can park in the bays on the Brighton Road opposite Pizza Hut. Parking in the bays are free for the first hour, please remember to print a ticket to claim free parking. Queen B cannot be held responsible for any parking charges.
Brighton Road joins the A23 from Gatwick Airport and is the perfect stop off for a bit of R&R after a long flight.
Closest train stations are Purley Oaks, Sanderstead and South Croydon.
Journey time from Victoria (25 mins) London Bridge (35 mins) Clapham Junction (20 mins)
Bus routes 60, 166, 407, 466
We are constantly taking bookings via telephone and our online booking system, therefore in the time it takes to respond to emails, appointments are often taken by another client.
To avoid disappointment we recommend booking online or calling 02034417172.
Although our reception is always manned our emails are only checked periodically throughout the day,
therefore we also ask that appointments are not cancelled via email but rather are cancelled over the phone
to give us the best possible chance of filling the appointment.
If an appointment cancellation has been attempted via email and we have not responded this will mean we have not received it,
you are therefore required to call otherwise you may still be charged for the appointment.
Sadly not, with the greatest respect, please do let us know in advance if you think you have symptoms that could be contagious.
If you are unsure, please call the salon to arrange a private consultation before booking your appointment.
If we discover any symptoms that you have not advised us about,
we will not be able to treat you and you will be charged the full amount for your treatment.
Health and hygiene are very important for the protection of clients and our staff.
Out of respect to your therapist and other guests, we ask you not to consume any foods in the salon, we do our best to keep Queen B as clean as possible at all times.
Queen B offers you a luxury relaxing experience, unless your child is having a treatment we ask you to not bring little people into the salon. This is your time.
While we love pets of all sizes, we cannot permit any pets of any size in the salon.
The treatment times given are for guideline purposes only and include time for a consultation,
time for the therapist to get you a drink at the end of your treatment, give you appropriate aftercare advice.
In some cases, treatments times may be slightly shorter than advertised, especially manicures and pedicures.
This is due to the area being treated needing less work than the average person, i.e. amount of hard skin etc.
We do our absolute best to ensure you are treated on time, sometimes we over run if a client requires a little more attention
and if we are aware we will over-run, you will be advised you as soon as possible.
We are more than happy to take appointments far in advance but would like to make clients aware that the
therapists only have to give 1 months notice of annual leave or termination of their employment.
If appointments have been booked we will endeavor to reschedule them with another therapist and will contact the client accordingly.
Queen B is strictly by appointment only and cannot take walk-in appointments due to the requirement for telephone consultation. Please ensure you call the salon before your visit if a member of the team has not managed to contact you.
Your toes get painted with nail lacquer and a fast drying top coat is applied however due to the current safety protocols, we may not have the ability for yuo to dry your toes in the salon.
We do advise you to wear flip-flops to ensure they do not smudge or why not add a gel treatment to your pedicure for instant drying.
We stock flip flops priced at £8 just in case you forget your own and Pedi-Sox™ too, so your feet will be warm in the Winter.
We never take photos of clients without their knowledge however should you wish for a photo to be removed, please let us know.
Treatcards and the Queen B loyalty scheme
Treatpoints are our way of saying thank you for choosing Queen B. This is an amazing loyalty scheme and points are awarded from the very first time you visit Queen B and are recorded on your client card.
After your third visit to Queen B, you will receive your personal Treatcard keyring.
The reason we wait for you to return 3 times is because unlike other salons, we do not charge you for the card.
Please look after it, should you lose or break your Treatcard, we will replace it for you the first time free of charge.
If you lose it again, you will be charged £1.50.
Yes, if you do not have your treatcard you will not be able to add your points. Treatpoints cannot be backdated.
Free treatments and products are rewarded when you have accumulated enough points.
To claim your free treatment, you must have 1 paying treatment.
Treats cannot be used without booking them in advance.
As a treat is regarded as an appointment, you will lose your points and will also need to pay for the treatment you had to qualify to redeem your treat.
Treatpoints can be redeemed for the holder only and cannot be transferred.
Queen B has made every effort to ensure that the information on our website is accurate.
We accept no responsibility for any errors, omissions or inaccuracies in respect of the information contained in the material provided by Queen B, nor is the provision of the material by Queen B to be construed as any representation that there are no other materials or information available in relation to the information provided.
We have the right to refuse treatment if we feel necessary.
By booking an appointment or purchasing gift cards or products from Queen B you agree to our terms and conditions.
FAQs last updated 18th May 2020 – We will be updating these FAQ’s over the coming weeks to ensure Queen B is a safe place during the current pandemic.