Terms and Conditions

Lost Property

We ask our guests to look after their property while at Queen B, in the event that you forget an item after your treatment, please call the salon at your earliest convenience to arrange for us to ensure its safekeeping until you are able to collect it.
We will do our best to contact you however, failure to collect your property within 24 hours may result in the item(s) being donated to charity / disposed of.

Chipping and smudging

If you chip or smudge your nails within 24 hours after your treatment (72 hours for gel treatments), we will be delighted to repair the affected nail(s) within 5 days of your original appointment providing we are notified within the 24/72 hour time frame. Outside this period there will be a small fee, please refer to the price list. We do not offer any refunds on any services. See refund policy below.

Complimentary Soak Off

We offer a complimentary soak off service when you return to re-apply gels that we have applied. If you have our gel polish on but are not reapplying gel polish, the soak off charge will apply. The soak-off is only free if you re-apply gel polish from Queen B and cannot be exchanged for any other treatment.

Appointments

To avoid disappointment we strongly suggest you book your appointments 2-3 weeks in advance to get your desired time.

Regular bookings

If you would like a regular weekly or monthly appointment please let a member of our team know and we can pre-book all your appointments for the next six months in advance. (In order to pre-book, you must have had at least 6 consecutive appointments within the past 12 months and have not had more than 1 no show)
Should you no show for more than 1 appointment without paying for your missed appointment, all future appointments will be cancelled.

Refusal of service

Hygiene and sanitation are important at Queen B, should you have any hand or feet problems, please advise us when booking as we will not be able to treat you if you have foot fungus, verrucae or any other symptoms that put our clients and technicians at risk.
Clients that do not advise us in advance will be refused treatment upon discovery of symptoms and will be charged for their treatment.

Refund policy – Products

We cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. If there is a fault with the product we can send back to the manufacturer for review.

Refund policy – Services

Our treatments are carried out by qualified therapists. If you have had a treatment that you are unsatisfied with please bring it to the attention of the therapist or email us no later than 48 hours after your visit and follow the complaints procedure (detailed below) We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

Courses

All courses are valid for 6 months unless otherwise stated. All treatments purchased as a course must be paid for in full at the time of purchase.
Treatment courses are non-refundable and non-transferable between accounts.

Cancellation list

We offer a cancellation list if we are fully booked at your requested time and date.

Children

For safety reasons and in keeping with the calm environment, we kindly request you do not bring your children with you to your treatment unless they are booked in for a treatment. Please mention when booking if you are bringing your well-behaved child for an appointment so we can make sure it is a memorable experience.

Complaints

We take complaints very seriously, should you have a complaint or are not happy with your visit to Queen B, please email us confidentially and we will get back to you within 24 hours, please ensure you leave your contact details and date of your visit.

Salon Etiquette

It is advisable to arrive at least 5 minutes before your appointment so we can settle you in, and you can wind down from your day.
Please refrain from talking on your mobile phone unless it is an urgent matter, we want all of our guests to enjoy ‘me’ time.
Rudeness and use of profanity will not be tolerated. This is to protect both our team and our guests.
Queen B is a safe, friendly environment and we take this very seriously.
You will receive an immediate lifetime ban if found to be abusive and your treatment will be cancelled.